Leaving Delighted or GetFeedback? Import your program free.
AI customer service that fixes the customer, not just scores them.
CX360 reads every survey, ticket, chat and review, tells you what matters, drafts the reply and assigns the fix — inside the tools your team already uses. No Salesforce required.
No credit card to start · Cancel anytime
From signal to solved in hours, not quarters
Listen everywhere
NPS, CSAT and CES by email, link or in-app widget, plus tickets, chats, reviews and calls through one API, Zapier or Make.
Autopilot triages
An AI agent reads every word: sentiment, urgency, churn risk and themes in seconds, with a reply drafted in your brand voice.
Close the loop
Unhappy customers become owned tasks with a deadline, routed by your rules, with Slack alerts and a full agent activity log.
Protect revenue
Accounts 360 scores every customer's health and shows revenue at risk, with a daily AI briefing and Ask CX360 for leadership.
Enterprise CX outcomes, without the enterprise suite
| CX360 | Legacy CX suites | |
|---|---|---|
| Live in | 10 minutes, self-serve | 3–6 months, services-led |
| Price | From $149/mo, published | $25K–$300K+/yr, quote only |
| AI agent that acts | Included: triage, replies, routing, tasks | Add-on modules |
| Revenue at risk by account | Included | Enterprise tier |
| NPS + CSAT + CES + in-app widget | Included | Often separate products |
| Works with | HubSpot, Zendesk, Slack, Zapier, any CRM | Heavy integrations project |
Simple, published pricing
Every plan starts with a 14-day free trial. Salesforce-native edition still available on AppExchange.
Starter
For small teams leaving Delighted or GetFeedback.
- ✓ 500 responses / month
- ✓ NPS, CSAT & email surveys
- ✓ AI triage on every response
- ✓ Close-the-loop tasks
- ✓ Slack alerts
Growth
The full AI customer-service loop.
- ✓ 2,500 responses / month
- ✓ Everything in Starter
- ✓ AI-drafted replies in your brand voice
- ✓ Daily AI briefing + Ask CX360
- ✓ Ingest API for tickets, chats & reviews
Business
For multi-team and multi-location operations.
- ✓ 10,000 responses / month
- ✓ Everything in Growth
- ✓ Priority support
- ✓ SSO and SOC 2 report (roadmap)
- ✓ Volume overage pricing